Helix Dusk Luxe Review—Tested by Our Sleep Experts in 2024

Sep 16, 2024
Fact Checked
The Helix Dusk Luxe mattress offers firmness and support for several sleep positions. Read our review to see if it's right for you.
Written by: LaKeisha Fleming
Medically reviewed by: Brittany Ferri, PhD, OTR/L

Key Takeaways 

The Helix Dusk Luxe mattress gives you softness without letting you sink, pressure relief without being too firm, and enough bounce to absorb shock while keeping you comfortable.

Our testers found that the mattress is good for back sleepers and can help keep your spine aligned and your hips in place. Average-weight combination sleepers will be able to move around comfortably and switch positions while still feeling supported. Along with its cooling technology, our Reviews Team found that the Helix Dusk Luxe mattress had a lot of extras to offer.

Continue reading to find out if this mattress is the right pick for you.

Our experience with the Helix Dusk Luxe

Helix Dusk Luxe
9.4 Excellent
The Helix Dusk Luxe mattress is supportive for average weight to higher weight sleepers. Our testers liked that it felt firm yet comfortable and appreciated the cooling technology.
9.4 Excellent
Features
  • Price: $2,374 for a queen-size
  • Material: Memory foam, individually-wrapped coils
  • Brand’s firmness rating: Medium
  • Trial period: 100-nights
  • Shipping: Free shipping in the contiguous United States
  • Warranty: 15 years
  • Sizes: Twin, twin XL, full, queen, short queen, king, California king, RV king
  • Mattress height: 13.5 inches
  • Financing Available: Yes
Pros and cons
Pros Good support and pressure relief Ideal for average-weight sleepers in all sleep positions White-glove delivery is available Cons Warranty is only 15 years Doesn’t perform well for lighter-weight (less than 130 pounds) side sleepers

Our expert take on Helix Dusk Luxe mattress

The Helix Dusk Luxe mattress is meant to feel luxurious. The hybrid mattress has three foam layers that are focused on relieving pressure and giving you lower back support. The zoned low back support helps keep your spine properly aligned in a neutral position while you sleep. The layer of up to 1,000 individually wrapped coils helps keep your hips from sinking as well as support the mattress’s cooling properties. The brand promises a comfortable feel, almost like you’re being cradled by your mattress.

Our Reviews Team agreed. “Very plush quilted top” is one of the first things our testers noticed. But the plush softness doesn’t take away from the firmness and support of the mattress. We gave the mattress a firmness rating of seven out of 10, which is slightly firmer than the medium firmness advertised by Helix. Our Team thinks the mattress is ideal for average-weight back, side, stomach, and combination sleepers. Higher-weight sleepers will also feel comfortable on this mattress. The coils combined with cradled contouring is what helps prevent sinkage, which is important for higher-weight sleepers. 

The cooling properties and responsive bounce of the mattress also caught our attention. It’s easier to move and change positions on a mattress that has some give to it. We gave high marks of 4.5 out of five in both of these categories.

Eco-conscious sleepers will like that the mattresses are Greenguard Gold Certified, and the foams are CertiPUR-US certified. That means Helix mattresses don’t contain ozone depleters, mercury, lead, heavy metals, or PBDE flame retardants.

The mattress did miss the mark in a couple of areas, though. Sleepers who like the sturdiness of solid edge support may want to look at other options; we only scored a 3.5 out of five in this category. Our testers gave motion transfer a three out of five, which means you may feel your partner tossing and turning. Plus, this mattress is not the ideal option for lighter-weight side sleepers since it is too firm, especially on the hip and shoulder areas.

A Reviews Team tester checks for edge support on the Helix Dusk Luxe mattress.

Your Helix Dusk Luxe mattress is delivered in a box. It takes 30–45 minutes to expand to its full size. Helix offers several white-glove delivery options not included in the Helix Dusk cost. Based on your needs, the company goes beyond just delivering your new mattress—they can also set up your new mattress and remove your old bed. 

quote icon

“Because there is such great bounce, the springs ripple, but the plush top helps absorb the shock.”

– From our tester

Our recommendation

Who may love Helix Dusk Luxe mattress:

Who may want to avoid Helix Dusk Luxe mattress:

Helix contact and payment information 

Customer service 

We had challenges getting through to Helix customer support. When a tester called during the hours someone should be available, the call was immediately routed to voicemail. Text messages went unanswered and we could only reach a chat bot during live chat times. 

You can reach Helix customer service by:

Helix Luxe mattresses have a 15-year warranty and come with a 100-night trial period to give you time to figure out if the mattress works for you.  

Payment options 

Helix accepts credit card payments via American Express, Discover, Mastercard, and Visa. You can also pay for your Helix mattress by using Amazon Pay, Apple Pay (on Apple devices), Google Pay, PayPal, and Shop Pay. Helix allows you to finance your purchase through Affirm.

The company currently offers a 30% discount for first responders, students, and teachers, along with active-duty servicemembers, veterans, and their families. Note the discount offered tends to change and can’t be combined with other promotional codes.

Compare the Helix Dusk Luxe mattress against competitors, as of 2024 

*Price for queen $2,374 $2,095 $2,233 $1,483
Firmness Medium Plush soft, firm, luxury firm Medium-firm Medium-firm
Mattress type Hybrid Hybrid Memory Foam Hybrid
White-glove delivery** Yes Yes Yes Yes

*Price of mattress excluding promotions, discounts, and any applicable shipping charges

**Free shipping and setup of new mattress and removal of old mattress

Bottom line

Though it’s a bit more expensive than some of its competitors, the Helix Dusk Luxe brings a lot to the table. It supports all types of average-weight sleepers, and even offers a firm yet cushioned feel to support higher-weight sleepers and keep them comfortable. This mattress also has cooling technology integrated for hot sleepers and uses eco-friendly materials.  

When you’re trying to figure out which mattress to buy, consider your sleep position, the mattress firmness, whether you’ll get the support you need, the trial and warranty periods, and cost.

Frequently asked questions

Most hybrid mattresses last seven to 10 years, before they need to be replaced.

If the Helix Dusk Luxe mattress offers the features you are looking for, it’s worth the cost. When you shop, consider your body type and sleep position to ensure the mattress caters to your needs.

The Helix Dusk Luxe offers premium upgrades that make it stand out from other Helix models. It’s 13.5 inches high and has one layer of Helix responsive foam and another of up to 1,000 individually wrapped coils. The zoned lower back support offers extra cushioning as well.

Have questions about this review? Email us at reviewsteam@ncoa.org.

LaKeisha Fleming is a writer, content creator, motivational speaker, instructor, and filmmaker
Brittany Ferri Headshot
Brittany Ferri Medical Reviewer
Brittany Ferri, PhD, OTR/L is an occupational therapist, author, writer, and business owner. She specializes in mental health, teletherapy, geriatrics, and medical writing. Clinically, she has worked in assisted living facilities, hospitals, and home health agencies. She attended Quinnipiac University for her Master’s and Saybrook University for her PhD in Integrative Mental Health.
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