- Price: $2,374 for a queen-size
- Material: Memory foam, individually-wrapped coils
- Brand’s firmness rating: Medium
- Trial period: 100-nights
- Shipping: Free shipping in the contiguous United States
- Warranty: 15 years
- Sizes: Twin, twin XL, full, queen, short queen, king, California king, RV king
- Mattress height: 13.5 inches
- Financing Available: Yes
Helix Dusk Luxe Review—Tested by Our Sleep Experts in 2024
Key Takeaways
- Average-weight (130–250 pounds) and higher-weight (more than 250 pounds) back and side sleepers will find this mattress firm and supportive, with little sinkage.
- The Helix Dusk Luxe mattress ranges from $1,374 for a twin-size mattress to $2,874 for a California king-size mattress.
- The mattress offers relief for key pressure points, like the hips and spine.
- Our testers say the mattress is very responsive, quickly moving back into its original shape.
- The cooling technology of the mattress will help keep hot sleepers cool throughout the night.
The Helix Dusk Luxe mattress gives you softness without letting you sink, pressure relief without being too firm, and enough bounce to absorb shock while keeping you comfortable.
Our testers found that the mattress is good for back sleepers and can help keep your spine aligned and your hips in place. Average-weight combination sleepers will be able to move around comfortably and switch positions while still feeling supported. Along with its cooling technology, our Reviews Team found that the Helix Dusk Luxe mattress had a lot of extras to offer.
Continue reading to find out if this mattress is the right pick for you.
Our experience with the Helix Dusk Luxe
Our expert take on Helix Dusk Luxe mattress
The Helix Dusk Luxe mattress is meant to feel luxurious. The hybrid mattress has three foam layers that are focused on relieving pressure and giving you lower back support. The zoned low back support helps keep your spine properly aligned in a neutral position while you sleep. The layer of up to 1,000 individually wrapped coils helps keep your hips from sinking as well as support the mattress’s cooling properties. The brand promises a comfortable feel, almost like you’re being cradled by your mattress.
Our Reviews Team agreed. “Very plush quilted top” is one of the first things our testers noticed. But the plush softness doesn’t take away from the firmness and support of the mattress. We gave the mattress a firmness rating of seven out of 10, which is slightly firmer than the medium firmness advertised by Helix. Our Team thinks the mattress is ideal for average-weight back, side, stomach, and combination sleepers. Higher-weight sleepers will also feel comfortable on this mattress. The coils combined with cradled contouring is what helps prevent sinkage, which is important for higher-weight sleepers.
The cooling properties and responsive bounce of the mattress also caught our attention. It’s easier to move and change positions on a mattress that has some give to it. We gave high marks of 4.5 out of five in both of these categories.
Eco-conscious sleepers will like that the mattresses are Greenguard Gold Certified, and the foams are CertiPUR-US certified. That means Helix mattresses don’t contain ozone depleters, mercury, lead, heavy metals, or PBDE flame retardants.
The mattress did miss the mark in a couple of areas, though. Sleepers who like the sturdiness of solid edge support may want to look at other options; we only scored a 3.5 out of five in this category. Our testers gave motion transfer a three out of five, which means you may feel your partner tossing and turning. Plus, this mattress is not the ideal option for lighter-weight side sleepers since it is too firm, especially on the hip and shoulder areas.
Your Helix Dusk Luxe mattress is delivered in a box. It takes 30–45 minutes to expand to its full size. Helix offers several white-glove delivery options not included in the Helix Dusk cost. Based on your needs, the company goes beyond just delivering your new mattress—they can also set up your new mattress and remove your old bed.
“Because there is such great bounce, the springs ripple, but the plush top helps absorb the shock.”
– From our tester
Our recommendation
Who may love Helix Dusk Luxe mattress:
- Average-weight and higher-weight back and side sleepers will find their hips are supported and their spines feel aligned.
- Hot sleepers will appreciate the cooling properties that the mattress offers.
- Sleepers who want bounce and movement in their mattress will find it in the Helix Dusk Luxe.
Who may want to avoid Helix Dusk Luxe mattress:
- People who wake up easily when their partner moves may not like the motion transfer this mattress offers.
- People at a higher risk of falls will want a mattress with more edge support.
- Lighter-weight side sleepers could feel uncomfortable and find the mattress too firm.
Helix contact and payment information
Customer service
We had challenges getting through to Helix customer support. When a tester called during the hours someone should be available, the call was immediately routed to voicemail. Text messages went unanswered and we could only reach a chat bot during live chat times.
You can reach Helix customer service by:
- Phone: Call 831-777-5976, available Monday through Friday from 11 a.m. to 6 p.m. ET
- Text: Texting HELIX to 67069, available Monday through Friday from 11 a.m. to 6 p.m. ET
- Chat: Live chat via the bottom right corner of the website, available seven days a week from 10 a.m. to 10 p.m. ET
- Submit a contact form on the website
Helix Luxe mattresses have a 15-year warranty and come with a 100-night trial period to give you time to figure out if the mattress works for you.
Payment options
Helix accepts credit card payments via American Express, Discover, Mastercard, and Visa. You can also pay for your Helix mattress by using Amazon Pay, Apple Pay (on Apple devices), Google Pay, PayPal, and Shop Pay. Helix allows you to finance your purchase through Affirm.
The company currently offers a 30% discount for first responders, students, and teachers, along with active-duty servicemembers, veterans, and their families. Note the discount offered tends to change and can’t be combined with other promotional codes.
Compare the Helix Dusk Luxe mattress against competitors, as of 2024
*Price for queen | $2,374 | $2,095 | $2,233 | $1,483 |
Firmness | Medium | Plush soft, firm, luxury firm | Medium-firm | Medium-firm |
Mattress type | Hybrid | Hybrid | Memory Foam | Hybrid |
White-glove delivery** | Yes | Yes | Yes | Yes |
*Price of mattress excluding promotions, discounts, and any applicable shipping charges
**Free shipping and setup of new mattress and removal of old mattress
Bottom line
Though it’s a bit more expensive than some of its competitors, the Helix Dusk Luxe brings a lot to the table. It supports all types of average-weight sleepers, and even offers a firm yet cushioned feel to support higher-weight sleepers and keep them comfortable. This mattress also has cooling technology integrated for hot sleepers and uses eco-friendly materials.
When you’re trying to figure out which mattress to buy, consider your sleep position, the mattress firmness, whether you’ll get the support you need, the trial and warranty periods, and cost.
Frequently asked questions
Most hybrid mattresses last seven to 10 years, before they need to be replaced.
If the Helix Dusk Luxe mattress offers the features you are looking for, it’s worth the cost. When you shop, consider your body type and sleep position to ensure the mattress caters to your needs.
The Helix Dusk Luxe offers premium upgrades that make it stand out from other Helix models. It’s 13.5 inches high and has one layer of Helix responsive foam and another of up to 1,000 individually wrapped coils. The zoned lower back support offers extra cushioning as well.
Have questions about this review? Email us at reviewsteam@ncoa.org.